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Orders, Shipping, Fees & Duties

Do you cover Import Taxes & Duties?

Infraredi has fulfilment centre's located around the world and fulfils orders directly from these warehouses. As stock is held locally, there are no import taxes or duties passed on to the customers. In some cases where Infraredi do not have stock av

What is the shipping timeframe?

Infraredi ships orders from local fulfilment centre's located around the world. We provide same-day dispatch for all orders received before 2pm local time. Depending on the customers distance from the fulfilment centre, the shipping will generally ta

How Do I Track My Order?

You can track the status of your order by clicking the "Track Order" button on this page, or by clicking here.

Do Infraredi Devices Come With A Warranty?

Yes, Infraredi light therapy devices come with premium 3 year warranty. Our 3 year warranty covers any defect in material and workmanship in the Infraredi light therapy device. Our warranty does not cover damages caused by misuse, abuse, accidents, a

What Is Your Return Policy?

We have a 60 day risk-free trial and money back guarantee! This means you can try your Infraredi for up to 60 days and return for a full refund if your not happy with it. The item must be returned in good working condition and the customer will be wi